What's the difference between your premium and budget range filament?
How should I care for my Matt's Hub Filament for optimum results?
Please see our page on caring for your filament here.
What countries do you provide shipping to?
We ship worldwide from Australia with Sendle. For international shipping timeframes, please see below:
10 - 20 working days
North America, Western Europe, Asia and the Pacific
21 - 28 working days
Rest of the world
25 - 30 working days
For more information on countries we ship to, please see Sendle's documentation.
How do I track my order?
All of our parcels are shipped with Sendle, straight to your door.
1. You will receive your tracking link by email 1 business day after placing your order.
2. Click the tracking link and you will then see the progress of your parcel.
I didn't receive a confirmation email?
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email us at firstname.lastname@example.org to ensure you have provided the correct email during checkout.
What currency is used on the Matt's Hub website?
All orders on Matt's Hub are displayed and processed in AUD.
What if I made a mistake in my shipping address?
If you have made a mistake in your shipping address, please email us at email@example.com within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and the corrected shipping address.
How can I get in touch with you?
Our customer service team is available Monday through Friday from 9:00 am to 5:00 pm AEST.
Please click here to get in touch.